Canopy by Hilton Cannes

Frequently Asked Questions

Purchase

Is there a minimum or maximum value for gift e-voucher/Gift Card? (Yes) 

    • For a GBP gift e-voucher/Gift Card, can be purchased in any amount from £25 to £850. 
    • For a EUR gift e-voucher/Gift Card, can be purchased in any amount from €25 to €1,000.

How are Gift Cards delivered and how long does the delivery take?

    • Gift Cards are available via mail or electronically via email.  For a gift e-voucher, chose your dedication and if you wish to directly email to recipient or yourself. The gift e-voucher will be emailed directly to the selected recipient immediately on completion of the transaction.  For a Gift Card,  we will post to selected recipient.  Please allow 3-5 business days for delivery within Republic of Ireland/ Northern Ireland and 7-12 business days for delivery within United Kingdom/ Europe, from the time of purchase.

What is the cost for postage and packaging fee for a physical Gift Card? 

    • For a GBP Gift Card, £7.50 
    • For a EUR Gift Card, €8.50 

Where can Gift Cards be shipped to? 

    • Gift Cards can only be shipped within Republic of Ireland, Northern Ireland, United Kingdom and Europe. 

Can I get a refund on shipping and handling costs? (No) 

    • Once an order is placed, the purchaser has agreed to the Terms and Conditions and will not be refunded. 

Are gift e-vouches or Gift Cards refundable? 

What if the recipient does not receive the Gift Card? 

    • For a gift e-Voucher, instruct the recipient to check email as well as any SPAM folders. If the gift e-voucher/Gift Card does not arrive, you can contact our Customer Service for assistance.  Please provide in the email, invoice number and the recipient’s email address or physical address and any further comments to assist you. 

Can I purchase gift e-vouchers or Gift Cards for Bulk orders? (Yes) 

    • Bulk orders are available on our website co.uk for gift e-vouchers or Gift Cards.   

How do I place a Corporate order? 

    • For corporate orders and more information, please get in touch with our team Customer Service. 

Redemption

Are gift e-vouchers and Gift Cards redeemed in the same manner? (Yes)

    • To redeem your gift e-voucher or Gift Card, simply present it at the hotel reception for payment.  

Can I convert a gift e-voucher into a physical Gift Card? (No) 

Do I have to be staying at the hotel to use my Gift Card?  (No) 

    • The gift e-voucher or Gift Card can be used as full or partial payment for overnight stays, dining, leisure activities, or any of our participating outlets or facilities; however, this must be presented at the hotel reception for payment.

Do I need to spend the full balance on my gift e-voucher/Gift Card at one time? (No) 

    • The gift e-voucher or Gift Card can be used as full or partial payment for overnight stays, dining, leisure activities, or any of our participating outlets or facilities until remaining balance is spent.

What if the total spend exceeds the value of my gift e-voucher/Gift Card? 

    • If the total spend exceeds the value of your gift e-voucher/Gift Card, you are responsible for the remaining amount with another form of payment.   

Will I receive cash back if I do not spend the full balance on my gift e-voucher/Gift Card? (No) 

    • The gift e-voucher/Gift Card has no cash value, and cannot be exchanged for cash except where required by law.  Please visit our Terms and Conditions for further details.  

Can I use my GBP gift e-voucher/Gift Card in a hotel which transacts in euro or a EUR gift e-voucher/Gift Card in a hotel which transacts in British pound? (Yes) 

    • Yes this is possible and applicable fees apply.  This Gift Card may be used for transactions in other currencies subject to a currency conversion at the relevant exchange rate applied by Hilton and an additional exchange rate fee of 2.99%. Please visit our Terms and Conditions for further details. 

How do I use my Gift Card?  

    • The physical Gift Card or for the gift e-voucher, a physical printout or email containing the gift e-voucher must be presented at the hotel reception for payment.    

Where can gift e-vouchers/Gift Cards be used? 

    • Gift e-vouchers/Gift Cards can be redeemed at any participating hotel in the Hilton portfolio within United Kingdom/Ireland or Europe. Please visit our Explore Gift Card Locations for list of participating hotels. Hotels NOT included in the list of participating hotels, are not applicable. 

Can I use my gift e-vouchers/ Gift Cards in any outlet for dining, spa, leisure activities of a participating hotel in the Hilton portfolio within United Kingdom/Ireland or Europe?

    • Please visit our Explore Gift Card Locations for list of participating hotels, and contact your chosen hotel directly to confirm full list of outlet availability prior to booking or using services.

Can I use my Gift Card online to book a reservation? (No) 

    • Gift e-vouchers or physical Gift Cards must be presented at the hotel reception for payment.  

Can I use my Gift Card to guarantee room reservations? (No) 

    •  Gift e-vouchers or physical Gift Cards must be presented at the hotel reception for payment.  

Can I use my phone to present the gift e-voucher to the hotel reception?  (Yes) 

    • The gift e-voucher must be presented at the hotel reception for payment, and may be a physical printout or email containing the gift e-voucher.  

Can I purchase a Gift Card with a Gift Card? (No) 

    • Gift e-vouchers/Gift Cards can only be used at a hotel, and not for purchases online.  

General Terms and Conditions

How do I check the balance of my gift e-vouchers/Gift Cards?  

    • You can Check the Balance of the gift e-voucher/Gift Card at the top of the menu.  You will need to enter the 16-digit code. 

Can the balance on a gift e-voucher/Gift Card be negative? (No) 

Can I “top up” my gift e-voucher/Gift Card? (No) 

    • The gift e-voucher/Gift Card can only be loaded at the time of purchase.  

Do gift e-vouchers/Gift Cards expire?  

If my gift e-voucher or Gift Card was lost or stolen, could it be replaced? (No)  

    • Please keep this Gift Card safe. Treat it like any other valuable item. We are not responsible for loss, misuse, theft or destruction.